Technology Summit: Building the Ultimate Customer Portal

With the cost of a support incident averaging over $250, it is no surprise that tech companies continue to invest in self-service capabilities to deflect more assisted-support interactions. But customer portals are about more than just support: in a XaaS and freemium product world, the entire customer lifecycle can take place online, via self-service. In this Tech Summit, TSIA’s John Ragsdale will interview a panel of thought leaders on innovative tools and emerging best practices to create the ultimate customer portal. Discussion topics will include:

• Self-service success and deflection, and how pacesetters are hitting 80%+ success rates
• The role of online communities in driving land, adopt, expand, and renew
• Subscription learning content; automated and personalized onboarding
• The importance of customer project portals in a remote service delivery world
• Tips on designing an end-to-end customer experience in a single portal

Join us to hear from our expert speakers:

• Pattabhi Raman, VP - Digital Experience, Informatica
• Jill Sawatzky, Chief Customer Officer, Thought Industries
• Matt Schlessman, VP Customer Success, Kantata