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On Demand Webinar

Technology Summit: Building the Ultimate Customer Portal

With the cost of a support incident averaging over $250, it is no surprise that tech companies continue to invest in self-service capabilities to deflect more assisted-support interactions. But customer portals are about more than just support: in a XaaS and freemium product world, the entire customer lifecycle can take place online, via self-service. In this Tech Summit, TSIA’s John Ragsdale will interview a panel of thought leaders on innovative tools and emerging best practices to create the ultimate customer portal. Discussion topics will include:

  • Self-service success and deflection, and how pacesetters are hitting 80%+ success rates
  • The role of online communities in driving land, adopt, expand, and renew
  • Subscription learning content; automated and personalized onboarding
  • The importance of customer project portals in a remote service delivery world
  • Tips on designing an end-to-end customer experience in a single portal

Join us to hear from our expert speakers:

  • Pattabhi Raman, VP - Digital Experience, Informatica
  • Jill Sawatzky, Chief Customer Officer, Thought Industries
  • Matt Schlessman, VP Customer Success, Kantata
Sponsored By:
Kantata logo

Thought Industries logo

Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Publish Date: August 24, 2023