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Below the glowing marketing presentations of most service offer portfolios is a murky sea of organizational complexity. We could describe the mission of service offer leaders as surfing the edge of this chaos while maintaining a simplified approach for sellers and customers.
These leaders often mature in support and professional services delivery operations and have deep experience leading complex services infrastructure projects: data and system integrations, M&A-related process harmonization, quote-to-cash and CPQ enhancements, etc. They are experts in getting things done for the customer, down in the weeds if necessary, often creating near-custom solutions for the majority of customers. They seek to maximize customer choice, but without standard solutions they struggle with delivery and likely profitability, relying on sales and delivery heroics.
Join us for this 45-minute webinar, where we will answer the following key questions:
Sr. Director, Service Offer Portfolio Research, TSIA
Publish Date: December 15, 2021
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