On Demand Webinar

Support Services Top Trends and Challenges for 2014

This webinar is for Support Services members only

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2014 is going to be a very challenging year for our companies and specifically our support organizations. As we closed out 2013, we felt the pressure of increasing and changing customer demands, changing business models, uncertainty in the global economy, increased momentum in the shift to cloud solutions, and the never-ending demands to do more with the same or less.

Listen to this high-impact On-Demand member-only webinar presented by Ken O'Reilly, VP, Research, Support Services at TSIA in which he will cover these important topics:

  • What the top challenges and trends will be for 2014 and how member companies are taking on these challenges.
  • How member companies are aligning and changing their organizations to successfully deliver the support and services their customers are demanding.
  • How the shift to outcome-based services and data analytics is affecting organizational design, service delivery, and customer success.
  • What research TSIA will be doing in 2014 to help members successfully take on these challenges.

Register for this On-Demand webinar today and discover how your support organization can succeed in 2014