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On Demand Webinar

Support Services Pulse Session: Support Services Compensation Trends and Best Practices

TSIA has benchmarked hundreds of support organizations to gain insight into how these companies operate and which practices impact performance and operational excellence. The 2015 TSIA Support Services Compensation study gives us a comprehensive view of overall support services labor cost and best practices. These results illustrate the correlation and impacts on KPIs and core business results.

In this 30-minute On-Demand webinar, Judith Platz, TSIA's VP of research, Customer Success and Support Services, will talk about:

  • Support compensation trends
  • Common support compensation practices
  • Incentive compensation
  • Utilization/activity

You'll also learn how to participate as a member of TSIA, the leading association focused on building and optimizing successful technology businesses.

Register for this On-Demand webinar today!

Presented By:

Judith Platz

VP Research, Customer Success and Support Services, TSIA

Publish Date: May 20, 2016