Outsourcing is a cost-effective way to scale and supplement support departments while reducing costs. The TSIA Support Services Benchmark Survey has uncovered benefits to outsourcing that can have a significant positive impact on the support services organizations provide, including impacts to key metrics such as resolution time, response time, first contact resolution, and customer satisfaction.In this on-demand webinar, TSIA’s VP Research, Customer Success and Support Services, Judith Platz will discuss:• The benefits TSIA members are receiving from leveraging outsourcing partners• Common mistakes to avoid when deciding to outsource• Best practices to get the most out of your agreement with a service providerJoin us to learn how to achieve customer outcomes with outsourced support – register now!
VP Research, Customer Success and Support Services, TSIA
Publish Date: December 15, 2016
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