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The increase in XaaS revenues, the rise of the business buyer, and industry restructuring are all disrupting the traditional relationship between technology vendors and their channel partners. The transition to XaaS is sending shockwaves through the channel community, as they struggle with how to make money and succeed in this new model.
In fact, 9 out of 10 organizations outsource to a third party some or all of their field service operations, and when this is done, they often assume that:
VP, Support and Field Services Research, TSIA
Publish Date: May 1, 2020
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