On Demand Webinar

Service Transformation and the Opportunity Cost of Doing Nothing

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Are you embracing digital transformation with your service business? The field service space is undergoing a massive shift thanks to disruptive technologies such as mobility, IoT and the cloud. Companies who fail to embrace this service transformation risk disruption and can become obsolete.

Listen to TSIA’s VP of Technology Research, John Ragsdale and ServiceMax's Customer Transformation VP and author Patrice Eberline as they discuss the impacts of service transformation and how those who embrace it are able to increase customer satisfaction, drive profitability, and stay competitive specifically when they leverage service as a key area of that transformation.

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Patrice Eberline

VP, Customer Transformation, ServiceMax

Publish Date: April 13, 2017