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On Demand Webinar

Service Readiness: How to Get it Right the First Time

The requirement for technology companies and service providers to perform at expected levels on day one of service has never been more clear. As more and more providers are migrating up the offer continuum toward outcome-based services, the tolerance for “learning on the job” is a thing of the past.

We must be succinct in our offer, understand the outcome, and deliver on day one! Anything else is simply a recipe for degraded profits, revenues, and most importantly, a degraded brand emphasized by lost customers.

Please join Jeremy Blanton for this 45-minute webinar where he will touch on service readiness capabilities required to gain immediate traction towards “getting it right the first time.” He will also touch on:

  • Best practices
  • Impacts on profitability
  • The customer experience


Presented By:

Jeremy Blanton

Sr. Director, Managed Services Research, TSIA

Publish Date: January 11, 2023