This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Upcoming Webinar

Service Delivery in 2021: Three Trends Here to Stay

Register to view the webinar

By supplying my contact information, I authorize TSIA and, if applicable, the sponsor(s) of this webinar, to contact me via email, phone, and postal mail about their products and services. Learn more or opt out.

Join us December 10, 2020

11:00 AM PT / 2:00 PM ET

2020 was a year of dramatic change for every business. As services organizations adapted and adjusted to make better decisions in the uncertain environment created by the pandemic, a few notable changes occurred that will likely help businesses continue running stronger and faster for the long run.

Most organizations this year transitioned to a remote delivery model, but that was just one of the most visible shifts. Other changes occurred throughout the delivery process, with everything from project structures to customer experience being reevaluated. The trends that will be most durable going forward are those that help services organizations run more proactive and agile businesses.

Based on findings from TSIA research and conversations with leading professional services leaders, this session will explore the delivery trends that will shape the year to come.

Join John Ragsdale, Distinguished VP of Technology Research, TSIA, as he chats with Ferny Bengali, Managing Director of Cordoba Solutions Group and Gregory Smith, Product Marketing Director at FinancialForce. They’ll be discussing the trends they’ve seen and the actions organizations are taking as they adapt.

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Greg Smith

Product Marketing Director, FinancialForce

Ferny Bengali

Managing Director, Cordoba Solutions Group

Publish Date: December 10, 2020