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On Demand Webinar

Scaling Tech Support for a Remote World

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Today’s global health crisis is changing the way we deliver support. Right now, consumers and customer support teams are being challenged to adapt to a new, remote world for an extended period of time. Join this webinar with TSIA and Rescue by LogMeIn to dive into the changing landscape for technical support agents and the metrics that management can measure to assess performance in a remote world.

TSIA and Rescue will cover:

  • How to minimize business disruptions and quickly stand up a remote support solution.
  • How to remotely troubleshoot equipment and hardware to eliminate truck rolls.
  • Key considerations for standing up a remote tech support team.
  • Ensuring customers needing support feel engaged.

 

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Anand Rajaram

Head of Products, Support Solutions, LogMeIn

Publish Date: April 9, 2020