On Demand Webinar

Scaling Customer Success with Technology

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Whether your team is responsible for Customer Adoption, Retention, or Expansion (or all three), you are now faced with scaling your organization to accomplish all that is necessary to deliver positive outcomes for customers.

TSIA research shows that scaling a Customer Success team will only happen with robust Customer Success technology in place. In this On-Demand webinar, hear from TSIA and Totango about innovative technology to monitor customer adoption, consumption and usage patterns of technology, allowing you to proactively identify customers at risk of not realizing their expected business value from the investment.

With nearly half of TSIA Customer Support & Success members planning to invest in consumption analytics in the next 2 years, companies should understand what best of breed tools offer, and how this technology can help boost customer adoption, satisfaction, loyalty, and renewal rates.

Presented By:

Judith Platz

VP Research, Customer Success & Support Services, TSIA

Kaiser Mulla-Feroze

Chief Marketing Officer, Totango

Publish Date: June 3, 2015