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In highly competitive industries, creating distance between you and the competition often comes down to who succeeds in delivering consistent and personalized customer experiences at scale.
Faced with soaring subscriber growth, RingCentral journeyed through a digital transformation that started with perfecting search for customers, and in the end, resulted in a more cohesive knowledge management (KM) strategy that unified content and increased search engine optimization (SEO) value so that end customers could self-serve and remain engaged online.
In this customer-oriented session, learn about RingCentral’s journey and how you can identify:
Distinguished VP, Technology Research, TSIA
Sr. Product Marketing Manager, Coveo
Sr. Global Web Self-Service, RingCentral
Publish Date: February 27, 2020
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.