This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

Scale Your Support Organization Using AI: A RingCentral Case Study

Register to view the webinar

By supplying my contact information, I authorize TSIA and, if applicable, the sponsor(s) of this webinar, to contact me via email, phone, and postal mail about their products and services. Learn more or opt out.

In highly competitive industries, creating distance between you and the competition often comes down to who succeeds in delivering consistent and personalized customer experiences at scale.

Faced with soaring subscriber growth, RingCentral journeyed through a digital transformation that started with perfecting search for customers, and in the end, resulted in a more cohesive knowledge management (KM) strategy that unified content and increased search engine optimization (SEO) value so that end customers could self-serve and remain engaged online.

In this customer-oriented session, learn about RingCentral’s journey and how you can identify: 

  • Key signals that it’s time for a change.
  • Prerequisites for an effective AI journey. 
  • Key metrics to achieve a measurable ROI.


Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Juanita Olguin

Sr. Product Marketing Manager, Coveo

Jeff Harling

Sr. Global Web Self-Service, RingCentral

Publish Date: February 27, 2020