Salesforce’s Secret Growth Engine During COVID19: A Culture of Customer Success

Salesforce has built a culture of customer success over 20-plus years and it remains the cornerstone of the company’s core values. When challenging times arrived with COVID-19, Salesforce has been able to respond quickly with a relentless focus on customer success. Join TSIA distinguished vice president of Technology Research, John Ragsdale, and Salesforce senior vice president, Customer Success Adoption and Growth, Jamie Domenici, for a fireside chat to learn how the Salesforce Customer Success Group adapted quickly to continue to drive business value for their customers during these unprecedented times. In a climate that leaves us spinning in reactionary circles, you will leave this discussion with direction. Direction to confidently march forward and solve your customer's problems first in order to get your business back on track and ultimately growing.