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In the new normal, successful self-service requires you to be digital first. But what are the critical components to include in your digital strategy, and what does it take to get there?
In this session, Salesforce’s Bernard Slowley, Vice President, Digital Customer Support, and Coveo’s Bonnie Chase, Director of Product Marketing, will share how Salesforce transformed their support strategy to think beyond the buckets of self-service and assisted service to a more integrated digital experience for both employees and customers.
In this 45-minute webinar, you’ll learn:
Register now to learn from industry experts how you can enable the future of high-tech.
Distinguished Researcher, VP Technology Ecosystems, TSIA
Director, Product Marketing, Coveo
VP, Digital Customer Support, Salesforce
Publish Date: May 10, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.