Does your support organization have what it needs to provide relevant & contextual self-service support to your customers where & when they need it?
TSIA Research states that 67% of customers prefer self-service support, compared to only 20% who prefer phone support. (TSIA 2015 Social Support Survey.)
Do your support teams have access to current, accurate knowledge and context to provide a seamless transition from self-service to live agent help and streamline the support experience?
According to a recent survey by TSIA, the largest percentage of time of your support agent, 26%, is spent on researching the problem to identify a resolution. (TSIA 2015 Knowledge Management Survey.)
Listen to this 30-minute On-Demand webinar with John Ragsdale, Vice President of Research at TSIA, and Sampath Gomatam, Senior Vice President of Product at Support.com, as they discuss:
Register for this On-Demand webinar today!
VP Research, Technology and Social, TSIA
SVP Product, Support.com
Publish Date: November 19, 2015
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.