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On Demand Webinar

Reinvent Support Communities: How to Expand Ticket Deflection to Revenue Growth

If you have a support community, you know it can effectively provide self-service and reduce support costs. But your customers are expecting more from you every day. They don’t just want break-fix answers. They also want strategic help, best practices, and peer-to-peer advice.

Are you capitalizing on an online community’s ability to meet this wide range of customer needs?

If not, it’s time to give your community a bigger role. You’re looking at a prime opportunity to not only scale the customer needs you can support, but also to capitalize on your community’s ability to grow retention and loyalty.

With the right strategy, your community can do even more than ticket deflection. An engaging destination where customers want to come, engage, and return has enormous potential for revenue and retention growth.

Join us to learn how you can expand your community from a cost-reduction tool to a strategic element of your company’s growth strategy. You’ll learn:

  • How engaged customer communities create customer loyalty and business growth.
  • How you can adapt your community strategy to focus on sustained engagement rather than one-time interactions.
  • Tips for collaborating with other departments to grow your community budget and internal buy-in.


Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Heidi Staats

Senior Manager of Solution Strategy, Higher Logic

Publish Date: October 8, 2020