On Demand Webinar

Reinvent Services Today: A Call to Action for Industrial Manufacturers

Register to view the webinar

By supplying my contact information, I authorize TSIA and, if applicable, the sponsor(s) of this webinar, to contact me via email, phone, and postal mail about their products and services. Learn more or opt out.


Industrial manufacturers are facing a new reality in 2018. In the last two years, 30 companies in Technology Services Industry Association's (TSIA)’s Industrial Equipment (IE) index have lost more than 20% of their overall revenues, and average service margins for these companies are lower than product margins. These trends in industrial manufacturing services are driving leaders to reinvent services outside the product-driven sales cycle, while they strive to improve service efficiency and optimize processes to stay cost competitive.

Join John Ragsdale at TSIA, as he discusses the key capabilities, such as connected products and analytics that are needed to reinvent service offerings that customers will pay for. John will be joined by Micki Collart, Sr. Product Marketing Manager at ServiceMax to dive deeper into practical tactics to enable new services at the right cost. In this webinar you will learn more about:

  • Efficient methods of capturing serviceable equipment data
  • Sustainable improvements in technician response and utilization
  • Cost efficient maintenance programs


Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Micki Collart

Senior Product Marketing Manager, ServiceMax from GE Digital

Publish Date: February 15, 2018