On Demand Webinar

Redefining Customer Experiences: The Era of Virtual Engagement Tools

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TSIA data shows that customers are increasingly demanding more in-depth virtual interactions with support and sales teams, and the COVID-19 crisis has only accelerated this trend. Not only are product companies under pressure to enable virtual experiences for customers, the scope of these experiences is deepening, and the propensity for virtual interactions is likely to continue, even after the crisis ends. In this session, you will hear from two industry insiders, Chris Savio, manager, Product Marketing at LogMeIn, and John Ragsdale, distinguished vice president, Technology Research at TSIA, who will provide an overview and explain use cases for virtual engagement tools such as online meetings, web chat, digital chat, video chat, remote control, co-browse, and mobile video connections.

Attendees will:

  • Understand how and when to leverage each tool, with examples for support, success, and sales.
  • Learn tips and tricks for ensuring adoption by both employees and customers.
  • Discover innovative features and key capabilities to look for when evaluating products.

 

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Chris Savio

Manager, Product Marketing, LogMeIn

Publish Date: May 21, 2020