We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

Real-World Case Study: Unifying Support & Service Experience with Customer Data

In the everything-as-a-service economy, revenue growth is directly linked to how well you deliver a good service experience to your customers. Your frontline service, support, and success teams need to understand and act on customer signals in real time and as a unified team to help customers through their journey of on-boarding, product adoption, retention, and expansion.

For fast-growing companies, maintaining a high bar for service experience delivery is even harder. Fivetran is a modern data pipeline and integration company that is growing quickly, acquiring a high velocity of new customers every month. Hiring and scaling their service, support, and success teams is a difficult operational challenge. Fivetran has partnered with SupportLogic to improve service quality, efficiency, and proficiency, resulting in improvements in CSAT, NPS, and customer sentiment scores.

In this webinar, you’ll learn how to:

  • Unify customer success, support, and service teams as a single customer-enabling function.
  • Use AI and NLP to extract, understand, and act on customer sentiment signals.
  • Prioritize the right customers and support cases to maximize customer success outcomes.


Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Krishna Raj Raja

Founder and CEO, SupportLogic

Kevin Hodgkins

VP, Support & Success, Fivetran

Publish Date: March 9, 2021