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In the everything-as-a-service economy, revenue growth is directly linked to how well you deliver a good service experience to your customers. Your frontline service, support, and success teams need to understand and act on customer signals in real time and as a unified team to help customers through their journey of on-boarding, product adoption, retention, and expansion.
For fast-growing companies, maintaining a high bar for service experience delivery is even harder. Fivetran is a modern data pipeline and integration company that is growing quickly, acquiring a high velocity of new customers every month. Hiring and scaling their service, support, and success teams is a difficult operational challenge. Fivetran has partnered with SupportLogic to improve service quality, efficiency, and proficiency, resulting in improvements in CSAT, NPS, and customer sentiment scores.
In this webinar, you’ll learn how to:
Distinguished VP, Technology Research, TSIA
Founder and CEO, SupportLogic
VP, Support & Success, Fivetran
Publish Date: March 9, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.