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The benefits of moving from Reactive to Predictive to Proactive / Prescriptive Support are huge for all support organizations. Responding to problems and “how to” incidents is expensive. Capturing performance data, purchase data, and usage patterns enable support organizations to predict future behavior can lead to better operational performance. Ultimately, the integration of data analytics into the business process can result in prescriptive actions that improve customer business outcomes.
Topics in this session include:
VP, Support and Field Services Research, TSIA
Publish Date: May 1, 2020
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