On Demand Webinar

Raising the Bar of Customer Experience and Service

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With customer experience requirements changing rapidly as social media and communication is increasingly mobile, the need to meet the customer whenever/wherever they are is now the norm. The demand for easier ways to do business is high, and the time to explore ways to achieve that is now. The significance of staying ahead of the curve means seamless support across all aspects of an organization. So, what’s next? How can customer experience continue to be a priority at all levels of a company so that customers continue to grow and stay with the organization?

Discussion topics will include, but are not limited to:

  • Utilizing technology to engage with customers in real time
  • Creating seamless experiences across channels and devices through any stage in customer journey channels
  • Empowering agents to deliver fast, efficient, and frictionless service
  • Best practices in implementing self-service

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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