With customer experience requirements changing rapidly as social media and communication is increasingly mobile, the need to meet the customer whenever/wherever they are is now the norm. The demand for easier ways to do business is high, and the time to explore ways to achieve that is now. The significance of staying ahead of the curve means seamless support across all aspects of an organization. So, what’s next? How can customer experience continue to be a priority at all levels of a company so that customers continue to grow and stay with the organization?
Discussion topics will include, but are not limited to:
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