Social isn't easy. It's new, it's different, and not everyone gets it right away. But ask any company that has successfully adopted social, and they will tell you that they don't know how they lived without it. In Field Service, where workers are by definition remote and "operating as an island", the challenge is big, but the payoff is even bigger. Getting your field service organization to collaborate with each other and with experts across the company can improve first time fix rates, reduce mean time to repair and delight customers.
In this On-Demand webinar, John Ragsdale, VP Technology Research and Social Research, TSIA and Jeremy Frank, Director of Content Marketing, ServiceMax will discuss the key challenges companies face as they roll out social collaboration tools and how companies can overcome them. Once they do, the value of social is endless! don't miss this opportunity to participate in this engaging presentation. Register for this On-Demand webinar now.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.