The technology services industry is rapidly evolving. A majority of service organizations are in the midst of creating a new omni-channel customer engagement strategy, with new interaction channels emerging, and customer preferences for support channels morphing. Are you keeping pace?
TSIA's 2016 Social Support Survey is now complete, and in this interactive On-Demand webinar, led by TSIA's John Ragsdale, VP Research, Technology and Social, find out customer channel preferences across assisted, unassisted, and social channels by age demographic, including a discussion on where to invest to meet the needs of today's customers, as well as tomorrow's customers.
In addition, the On-Demand webinar will address:
You'll also learn how to participate as a member of TSIA, the leading association focused on building and optimizing successful technology service businesses.
Register for this On-Demand TSIA Pulse Session now!
VP Research, Technology and Social, TSIA
Publish Date: January 29, 2016
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.