On Demand Webinar

Providing Better Support with Fewer Resources

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Join us July 26, 2018

10:00 AM PT / 1:00 PM ET

Leading support organizations are leveraging new technologies to make an agent’s job more efficient, which results in a better experience for the customer. Technology complexity is rising at a faster pace than ever before and will continue to accelerate. Support teams, therefore, need to embrace and leverage technology so they can provide excellent service to customers in a way that meets or exceeds their expectations, all while reducing the agent’s workload.

In this on-demand webinar, you will learn:

  • How new technologies impact and enable the service and support center’s
  • How processes can both streamline agent activities and lower customer effort.
  • How to think about coming innovations in automation and artificial intelligence.

 

Presented By:

John Ragsdale

Distinguished Vice President of Research Service Technology, TSIA

Stephen Smith

Senior Manager, Product Marketing, LogMeIn Rescue

Publish Date: July 26, 2018