On Demand Webinar

Proven Strategies to Retain Top Support Talent and Improve Customer Satisfaction and Loyalty

Register to view the webinar

Recent TSIA and MHI Global research demonstrates that companies who invest in customer service training are able to produce measurable business results. This webinar will present the research and provide “how to” answers to measurably improve key performance metrics, increase service profitability and sustain those results.

Join TSIA and MHI Global to gain insights into:

  • The current state of customer experience and why it matters for support services
  • New research that demonstrates investing in customer service training lowers employee attrition and increases customer satisfaction
  • Key attributes of effective training that delivers business results

Register for this On-Demand webinar today!

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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