On Demand Webinar

Proven Strategies to Retain Top Support Talent and Improve Customer Satisfaction and Loyalty

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Recent TSIA and MHI Global research demonstrates that companies who invest in customer service training are able to produce measurable business results. This webinar will present the research and provide “how to” answers to measurably improve key performance metrics, increase service profitability and sustain those results.

Join TSIA and MHI Global to gain insights into:

  • The current state of customer experience and why it matters for support services
  • New research that demonstrates investing in customer service training lowers employee attrition and increases customer satisfaction
  • Key attributes of effective training that delivers business results

Register for this On-Demand webinar today!

Presented By:

Judith Platz

VP Research, Customer Success & Support Services, TSIA

Seth Brickner

Instructional Designer, MHI Global

Publish Date: August 17, 2016