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The global pandemic is challenging us in ways we never imagined. This is as true in our work in technology professional services as it is in our daily lives. Our preparedness, planning, operational excellence, and agility are all being tested to their limits and beyond. We are doing our best to help our customers and ourselves, and at the same time get through the worst part of the crisis. And yet, we don’t have a clear understanding of what capabilities requirements will remain once we get through to the other side.
In this session, we will try to improve your understanding. We will leverage benchmark data, real time data from TSIA’s Rapid Research Response initiative and the countless discussions we’re having with our member companies to help you understand how to build, sell and deliver professional services in ways that will help you get through the current crisis and come out of the other side a much stronger, more mature, more agile PSO.
Distinguished VP, Professional Services Research, TSIA
Senior Director, Professional Services Research, TSIA
Publish Date: April 30, 2020
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.