In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

Proactive Services and Predictive Analytics: The Future of Field Services

In today’s market of field and support services, there are three types of service: reactive, predictive, and proactive. For companies looking to move away from reactive toward predictive and proactive, the first step is data.

In order to make this shift, it’s critical for field services organizations to tie data analytics and use cases to their services. Doing so will help OEMs imagine what else can be done with the data to help drive their customers' business outcomes.

Join TSIA’s Vele Galovski, TSIA’s Distinguished VP of Support and Field Services Research, and Kevin Bowers, TSIA’s Director of Field Services Research, for a highly interactive 45-minute webinar where they’ll be addressing some of the most pressing questions the field services industry is facing today, including:

  • What do you have to do with your install base to break the cycle of being purely reactive?
  • What are the three types of analytics and the corresponding use cases?
  • What frameworks can we use to build a foundation to drive customer outcomes in the future?

We’re looking forward to seeing you there!


On October 16, subscribe to our latest TSIA Research Journey, AI for Predictive and Proactive Support, to learn how Field Services and Support Services organizations can leverage emerging AI technology to recognize patterns and anticipate needs.

Presented By:

Vele Galovski

Distinguished Vice President, Support and & Field Research, TSIA

Kevin Bowers

Director, Field Services Research, TSIA

Publish Date: November 7, 2023