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In today’s market of field and support services, there are three types of service: reactive, predictive, and proactive. For companies looking to move away from reactive toward predictive and proactive, the first step is data.
In order to make this shift, it’s critical for field services organizations to tie data analytics and use cases to their services. Doing so will help OEMs imagine what else can be done with the data to help drive their customers' business outcomes.
Join TSIA’s Vele Galovski, TSIA’s Distinguished VP of Support and Field Services Research, and Kevin Bowers, TSIA’s Director of Field Services Research, for a highly interactive 45-minute webinar where they’ll be addressing some of the most pressing questions the field services industry is facing today, including:
We’re looking forward to seeing you there!
On October 16, subscribe to our latest TSIA Research Journey, AI for Predictive and Proactive Support, to learn how Field Services and Support Services organizations can leverage emerging AI technology to recognize patterns and anticipate needs.
Distinguished Vice President, Support and & Field Research, TSIA
Director, Field Services Research, TSIA
Publish Date: November 7, 2023
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.