On Demand Webinar

Preventing The Internet Of Broken Things

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We live in a world where our devices monitor, track and connect the physical world. As device interconnectivity begins to touch every phase of our lives in both the business and consumer worlds, the stakes rise higher and higher for a seamless customer experience. How do technology providers ensure that their products don't end up creating an Internet of Broken Things for customers?

This high-impact On-Demand webinar will provide insight into the ways in which technical support platforms can play a key role in the successful installation and adoption of devices and interconnectivity. Attend this webinar to learn:

  • How the role of product and technology support needs to evolve to address the unique needs of connected home devices and systems.
  • How new support tools and rich data about connected technology can reinvent the support experience.
  • How guided workflow, in-context diagnostics and automated solutions can increase consistency.

Also, hear from TSIA how the current consumer trends are driving change for enterprise support. Register for this on-demand webinar now!

Presented By:

John Ragsdale

VP, Technology and Social Research, TSIA

Amy Millard

Vice President, Marketing, Support.com

Publish Date: April 17, 2014