In this On-Demand webinar, TSIA Executive Director Thomas Lah and VP of Research Judith Platz will examine the most common points of failure when companies work to scale their support services. They will review the top three tactics support organizations should first explore when being faced with growing pains. Also, they will discuss the various organizational models that exist in the industry and the strengths and weaknesses of each model. This content is especially relevant for midsize service organizations that are being challenged to cost effectively scale their support capabilities.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.