In this On-Demand webinar, TSIA Executive Director Thomas Lah and VP of Research Judith Platz will examine the most common points of failure when companies work to scale their support services. They will review the top three tactics support organizations should first explore when being faced with growing pains. Also, they will discuss the various organizational models that exist in the industry and the strengths and weaknesses of each model. This content is especially relevant for midsize service organizations that are being challenged to cost effectively scale their support capabilities.
Executive Director, TSIA
VP Research, Customer Success and Support Services, TSIA
Publish Date: July 17, 2014
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