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Portals for Field Service: Your Secret Weapon for Partner Success and Customer Delight

This report is for Field Services members only

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"Portal" has rolled many eyes, both from business and IT. However, for field service operations, portals are mission critical. Customer portals bring self-service options and service history into a single access point. Partner portals offer one-stop shopping for customer, product, and sales information. You simply can't scale your field service business without portals.

What used to be scoffed at, is now your secret weapon. Today, innovative field service platforms include both customer and partner portals, so no heavy lifting of infrastructure is required, and a single vendor provides all the necessary technology.

Join John Ragsdale, VP Technology Research at the Technology Services Industry Association (TSIA) and Vidya Chadaga, Director of Product Marketing at ServiceMax to hear why portals are an imperative for field service success. Also, hear the steps you can take to ensure that introducing portals does not derail your overall field service technology objectives.


Authored By:

John Ragsdale

VP of Technology Research, TSIA

Vidya Chadaga

Director, Product Marketing, ServiceMax

Publish Date: April 11, 2013

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Peg Rodarmel, SVP, Subscription Services, Infor

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