On Demand Webinar

Pointing Due North: Customer Success Compensation Trends

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The volume and pace of hiring for Customer Success organizations has reached unprecedented levels. TSIA has recently completed the most comprehensive global study in the industry on Customer Success compensation. We surveyed technology companies to understand the key roles that they were hiring, where they were finding these roles, and what incentive structures were established. TSIA collected over 1,000 global data points on roles including customer success managers, renewals representatives, technical account managers, customer success operations and, leadership roles including director and VP levels.

Listen to TSIA's VP of Customer Success Research and Advisory Services, Phil Nanus, during this 30-minute on-demand webinar where he will share some of the high-level findings from the 2017 Customer Success Compensation Study. Phil will share survey highlights, including the following topics:

  • Percentage increase in base salary and OTE for customer success managers
  • Trends in variable compensation
  • The correlation of organizational alignment and growth of Customer Success teams
  • Where companies source customer success managers

Don't miss this opportunity to gain access to TSIA's insights into the latest customer success data and trends. Register today! .

 

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Peg Rodarmel, SVP, Subscription Services, Infor

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