Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
Customer Growth is no longer just the job of Sales. It requires Customer Success, Support, and Renewals functions to build selling capabilities in support of the classic Sales approaches. In new XaaS offers, where customers can try-and-buy on their own, effective Expansion and Renewal is a must if accounts are to grow to their full potential.
But how does this play out when it comes to your biggest, most important customers? Can these newer engagement models still be effective when pretty much everyone, all the way up to the CEO, is invested in the relationship?
Join Steve Frost, VP & Managing Director, Revenue Research and Advisory, and Jack Johnson, VP, Customer Growth and Renewal Research, as they discuss best practices for organizing Account Executives, Specialty Sales Reps, CSMs, Renewal Specialist and Support to effectively coordinate functions to grow revenue.
This 45-minute interactive and dynamic session will feature real-time polling, an extended Q&A, and will outline the following topics:
VP & Managing Director, Revenue Research and Advisory, TSIA
VP, Customer Growth and Renewal Research, TSIA
Publish Date: January 11, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.