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According to a recent CGS survey of operations leaders, 61% plan to invest in mixed reality (MR) by the end of 2021. Mixed reality is technology that expands our physical world, adding layers of digital information onto it for deeper learning and real-time application in order to improve performance. Benefits include streamlining knowledge transfer, providing continuous training, and realizing cost savings through remote support and maintenance; however, three user adoption challenges are keeping teams from realizing its full value.
Working with leading companies to scale their use and success with immersive technologies for field service support, training and onboarding, and customer support, CGS and TSIA have identified three common user adoption challenges:
CGS’s Doug Stephen, president of the Enterprise Learning division, and Steve Petruk, president of the Global Outsourcing division, partner with John Ragsdale, distinguished vice president of Technology Research, TSIA, to discuss how MR adoption can help:
Distinguished VP, Technology Research, TSIA
President, Enterprise Learning, CGS Inc.
President, Global Outsourcing, CGS Inc.
Publish Date: June 10, 2021
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