On Demand Webinar

Overcoming the Roadblocks to Self-Service Success

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Focus on improving self-service is at an all-time high, with good reason: self-service is less expensive than other forms of support, customers prefer it, and when you get it right, satisfaction and loyalty rise. But, is your self-service portal or online community still making it too hard for customers? Unfortunately, delivering a great self-service experience remains a vision unfulfilled for most companies.

Listen to TSIA's VP Research, Customer Success & Support Services Judith Platz and Coveo's VP of Customer Success Jen MacIntosh for a best practices webinar that analyzes:

  • Why so many self-service programs fail, and what it takes to create a winning self-service strategy (hint: people, process & technology)
  • How advances in contextual search and cloud-powered machine learning make self-service more effortless for your customers -- and your team
  • How you can automatically learn from your customers to always deliver the most relevant answer for everyone, without manual effort

Don't let roadblocks like information silos, ever-changing content, and past project failures stand in the way of delivering the self-service experience your customers deserve. Listen to this On-Demand webinar and find out what it takes to create and sustain self-service success.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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