Focus on improving self-service is at an all-time high, with good reason: self-service is less expensive than other forms of support, customers prefer it, and when you get it right, satisfaction and loyalty rise. But, is your self-service portal or online community still making it too hard for customers? Unfortunately, delivering a great self-service experience remains a vision unfulfilled for most companies.
Listen to TSIA's VP Research, Customer Success & Support Services Judith Platz and Coveo's VP of Customer Success Jen MacIntosh for a best practices webinar that analyzes:
Don't let roadblocks like information silos, ever-changing content, and past project failures stand in the way of delivering the self-service experience your customers deserve. Listen to this On-Demand webinar and find out what it takes to create and sustain self-service success.
VP Research, Customer Success and Support Services, TSIA
Vice President of Customer Success, Coveo
Publish Date: March 10, 2016
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