Focus on improving self-service is at an all-time high, with good reason: self-service is less expensive than other forms of support, customers prefer it, and when you get it right, satisfaction and loyalty rise. But, is your self-service portal or online community still making it too hard for customers? Unfortunately, delivering a great self-service experience remains a vision unfulfilled for most companies.
Listen to TSIA's VP Research, Customer Success & Support Services Judith Platz and Coveo's VP of Customer Success Jen MacIntosh for a best practices webinar that analyzes:
Don't let roadblocks like information silos, ever-changing content, and past project failures stand in the way of delivering the self-service experience your customers deserve. Listen to this On-Demand webinar and find out what it takes to create and sustain self-service success.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.