On Demand Webinar

Overcoming Challenges in Video Field Service

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Introducing video capabilities into field service operations is an innovative way to reduce customer effort, boost field tech productivity, and cut overall operating costs. Video can place a support or field technician virtually into the customer environment, eliminating truck rolls, and allowing field techs to arrive onsite with the right parts and knowledge to ensure first visit fix. But as with any new technology, there are some challenges to successfully adopting video, and in this webinar we will discuss those challenges and how to overcome them.

Join TSIA's John Ragsdale and LogMeIn's Chris Savio for an interactive discussion on video challenges:

  • Customer acceptance of video
  • Successful employee adoption
  • Privacy considerations

Register for this webinar today!

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Chris Savio

Sr. Product Manager, LogMeIn Rescue

Publish Date: July 15, 2016