Introducing video capabilities into field service operations is an innovative way to reduce customer effort, boost field tech productivity, and cut overall operating costs. Video can place a support or field technician virtually into the customer environment, eliminating truck rolls, and allowing field techs to arrive onsite with the right parts and knowledge to ensure first visit fix. But as with any new technology, there are some challenges to successfully adopting video, and in this webinar we will discuss those challenges and how to overcome them.
Join TSIA's John Ragsdale and LogMeIn's Chris Savio for an interactive discussion on video challenges:
Register for this webinar today!
VP Research, Technology and Social, TSIA
Sr. Product Manager, LogMeIn Rescue
Publish Date: July 14, 2016
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