On Demand Webinar

Optimizing the Omni-Channel Customer Service Experience

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As we enter the next generation of technology consumption, TSIA firmly believes service organizations will find themselves at the epicenter of company success. While the types of services may change, successful service transactions will clearly be at the heart of market success. Service organizations must develop new organizational capabilities that will help lead their companies to market success. The time to start developing those capabilities is now.

In this On-Demand webinar John Ragsdale, VP Research, Technology & Social with TSIA and David Giannetto, SVP of Services at Astea International will review & discuss key trends for 2016, and how to capitalize on converging technologies to deliver the optimal customer experience at every touch point. During this 30 minute presentation, you will learn:

  • How to leverage Big Data, IoT, Mobile, Social, and the Cloud for superior service
  • How to maximize the return on technology investments
  • Key focus areas to ensure your strategy is moving in the right direction

Register for this On-Demand webinar now.