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On Demand Webinar

Onboarding for Impact: An Executive Guide to Customer Success

“Seventy percent of customers say understanding how they use products and services is very important to winning their business.” - Salesforce

Customer success begins with onboarding. If a new customer doesn’t understand how to use your product or service, they won’t remain a customer for very long. However, most companies don’t invest in onboarding, creating gaps in the customer experience and missing crucial opportunities to build trust and loyalty.

Join TaskRay CEO Eric Wu in conversation with John Ragsdale, vice president of Technology Ecosystems at TSIA, as they discuss the foundations of customer onboarding and its potential impact on your customer relationships and long-term success.

During the webinar, you’ll learn:

  • What onboarding is (and isn’t), and how it impacts business and customer success.
  • Key onboarding milestones and success metrics you can use to connect more deeply with customers.
  • The ROI of building a successful, hands-on customer onboarding program.
  • The measurable, positive impact of customer onboarding on your employee experience.
  • How customer onboarding can help you achieve your goals and desired business outcomes.

Come away from the discussion equipped to transform your customer onboarding experience and build strong relationships from the moment people start doing business with you.


Presented By:

John Ragsdale

Distinguished Researcher, Vice President of Technology Ecosystems, TSIA

Eric Wu

CEO and Co-Founder, TaskRay

Publish Date: July 22, 2021