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“Seventy percent of customers say understanding how they use products and services is very important to winning their business.” - Salesforce
Customer success begins with onboarding. If a new customer doesn’t understand how to use your product or service, they won’t remain a customer for very long. However, most companies don’t invest in onboarding, creating gaps in the customer experience and missing crucial opportunities to build trust and loyalty.
Join TaskRay CEO Eric Wu in conversation with John Ragsdale, vice president of Technology Ecosystems at TSIA, as they discuss the foundations of customer onboarding and its potential impact on your customer relationships and long-term success.
During the webinar, you’ll learn:
Come away from the discussion equipped to transform your customer onboarding experience and build strong relationships from the moment people start doing business with you.
Distinguished Researcher, Vice President of Technology Ecosystems, TSIA
CEO and Co-Founder, TaskRay
Publish Date: July 22, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.