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Managing a field service workforce is difficult, and the stakes are high. With field techs on site in the home or office of your customers, they have a huge impact on account satisfaction and brand perception. With the average cost of an on-site field visit averaging over $400, inefficiencies impact both the employee and the customer experience…and the bottom line.
To navigate these complexities, service leaders are looking at ways to digitally enhance and streamline processes for workforce management. With the age of the schedule and dispatch tools used by B2B tech companies averaging seven years, and mobile tools averaging five years, it is unlikely aging technology is taking advantage of recent innovations.
Join TSIA and ServiceNow for a discussion about:
Distinguished Researcher, VP Technology Ecosystems, TSIA
Sr. Advisory Solution Consultant, ServiceNow
Director, Product Marketing, Field Service Management, ServiceNow
Publish Date: September 29, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.