This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

New Insights in Workforce Management for Field Service

Managing a field service workforce is difficult, and the stakes are high. With field techs on site in the home or office of your customers, they have a huge impact on account satisfaction and brand perception. With the average cost of an on-site field visit averaging over $400, inefficiencies impact both the employee and the customer experience…and the bottom line.

To navigate these complexities, service leaders are looking at ways to digitally enhance and streamline processes for workforce management. With the age of the schedule and dispatch tools used by B2B tech companies averaging seven years, and mobile tools averaging five years, it is unlikely aging technology is taking advantage of recent innovations.

Join TSIA and ServiceNow for a discussion about:

  • How companies are using automation and AI to empower teams.
  • Ideas to simplify work for dispatchers and field service resources, and how to create a great workplace.
  • Ways field service organizations are using augmented reality (AR) to train, support, and guide field service technicians, and help deflect unnecessary dispatches.

 

Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Tom DeVroy

Sr. Advisory Solution Consultant, ServiceNow

Beth Colehower

Director, Product Marketing, Field Service Management, ServiceNow

Publish Date: September 29, 2022