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Customer experience has surpassed both price and product as a key brand differentiator. Between the “Great Resignation” taking place internally, and heightened expectations externally around exceptional customer experience, businesses are at a critical inflection point and are reevaluating the elevated role knowledge plays for both. A more distributed, collaborative, and empowering approach is required to cultivate a better employee experience, which directly drives a better customer experience.
In this session, Emma Galdo, director of Customer Success at Bloomfire, and John Ragsdale, distinguished researcher and vice president of Technology Ecosystems at TSIA, will discuss market trends shaping what’s needed to create empowered employees and best practices for connecting people, technologies, and processes to deliver exceptional customer experiences at scale.
This interactive discussion will cover topics including:
Distinguished Researcher, VP Technology Ecosystems, TSIA
Director of Customer Success, Bloomfire
Publish Date: March 17, 2022
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