In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

Must-Have Building Blocks for Technology Support Ecosystems of the Future

Even as the pandemic has accelerated the digital transformation in technology support worldwide, building a robust and resilient support ecosystem for the future remains a top priority for technology leaders. Managing a hybrid remote and office-based workforce, scaling digital programs globally, driving employee experience, and simplifying customer journeys with cohesive technology interventions, are some of the most important focus areas.

As we will hear from Riverbed, the need of the hour is to have a holistic view of the building blocks of a future-proof technology support strategy and creating synergies to drive a seamless customer experience (CX).

In this exclusive webinar, we will cover:

  • Trends and challenges in technology support in the new normal.
  • The future of technology support delivery in a blended model (mix of work-at-home and office-based).
  • Building a technology support ecosystem for the future:
    • Leveraging the cloud to build a scalable and flexible ecosystem.
    • Digital solutions leveraging AI and automation to improve end-to-end process efficiency.
    • Data- and insights-powered customer journey orchestration.
    • Workforce amplification with digital tools across their lifecycle.
    • Examples and use cases from Riverbed tech support.




Presented By:

John Ragsdale

Distinguished Researcher, Vice President of Technology Ecosystems, TSIA

Greg Swain

Vice President Sales, CSS Corp

Colin O'Neill

Vice President, Global Customer Success, Riverbed Technology

Publish Date: July 29, 2021