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Today’s increasingly digital customer has growing expectations for the support experience, with customer effort scores replacing CSAT and NPS as the experience metric to track. In this session, TSIA’s John Ragsdale and LogMeIn Rescue’s Kat Caporiccio will discuss three critical components of the support experience:
Learn how to incorporate these expectations into your support center’s strategy and exceed the growing expectations of your modern customers.
Distinguished VP, Technology Research, TSIA
Product Manager, Support Solutions, LogMeIn Rescue
Publish Date: June 13, 2019
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