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Chatbots are making a big splash in customer service across industries. Research shows that by 2020, 94% of websites will have a chatbot available to help. But artificial intelligence can do so much more for your business than field customer inquiries on your website. Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.
Distinguished Researcher, VP Research, Service Technology, TSIA
Publish Date: May 22, 2018
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