Customers instinctively turn to their mobile device when they have a question or need support. Unfortunately, their needs aren't being met and these bad mobile experiences can have a detrimental impact on businesses. 44% of customers believe easy-to-find contact information for support is the most important factor to ensuring a good mobile experience, but 72% claim that they have abandoned a mobile experience in the last year because it was too difficult to initiate. Further, 85% say they are unlikely to do business with the same company following a bad mobile experience.For companies who make mobile engagement a priority, these mobile moments represent a massive opportunity to deliver differentiated customer experiences that delight mobile customers, earning their loyalty and share of wallet.In this 30-minute On-Demand webinar, we'll share the latest trends in mobile engagement and how companies can gain a competitive advantage. Key takeaways include:
Register for this On-Demand webinar today!
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.