Migrating to the Cloud

In the race to the cloud, many businesses are dazzled by simplistic design and a new UI. But their users are often disappointed that these lightweight versions mean sacrificing the bells, whistles, and reliability they’ve been conditioned to rely on. It’s a cautionary tale now playing out as support solution vendors look to transform their aging desktop consoles into browser-based applications.

In this 45-minute session, we’ll share what this means for you and your technicians and help you build a plan:

• You CAN have it both ways—simplistic design and utility.
• Flexibility and choice—it’s not about replacing the desktop.
• Research and testing—insights into agent preferences.