Support Service organizations are looking for every opportunity to assess customer experience, lower customer effort, and transform themselves. One of the easiest ways to do all of this is use social support tools and social listening to your full advantage.
Each year, TSIA publishes “The State of Social Support” outlining how customer preferences for channels and devices are evolving to include social and digital channels at an amazing rate. Customers across all age brackets are abandoning the more traditional channels such as phone and email. With customer experience and customer effort being front of mind for most companies, support organizations must leverage these customer preferred channels in order to meet the increased customer demands.
In this 30-minute webinar, led by TSIA’s Tim Lopez, Director, Support and Social Research, you’ll get the latest insight and data on the following:
Director, Support Services and Social Research, TSIA
Publish Date: August 10, 2018
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.