On Demand Webinar

Measuring Your Support Organization: How Do You Compare?

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The amount of transformation in Support Services organizations is creating a renewed focus on key metrics and performance. Understandably, measuring the health of a Support Services organization is critical, and there are many ways it can be measured.

TSIA delivers the most extensive Support Services Benchmark in the industry, covering a wide range of practices, results, and core metrics. Through this benchmarking, we are able to provide in-depth, data-driven insights to help our members create business cases for things such as funding, hiring, and process changes.

In this 30-minute on-demand webinar, Judith Platz, TSIA’s VP Research, Support Services, will share insights from TSIA’s Support Services Benchmark, highlighting key metrics and practices support leaders should be focused on to determine the health of their organization. You will come away with actual performance data from your peers in the industry and be able to see how you compare. You’ll also get answers to the following questions:

  • Which support metrics are trending upward?
  • Which support metrics are trending down?
  • What does pacesetter performance look like?

 

Presented By:

Judith Platz

VP Research, Support Services, TSIA

Publish Date: June 6, 2018