The amount of transformation in Support Services organizations is creating a renewed focus on key metrics and performance. Understandably, measuring the health of a Support Services organization is critical, and there are many ways it can be measured.
TSIA delivers the most extensive Support Services Benchmark in the industry, covering a wide range of practices, results, and core metrics. Through this benchmarking, we are able to provide in-depth, data-driven insights to help our members create business cases for things such as funding, hiring, and process changes.
In this 30-minute on-demand webinar, Judith Platz, TSIA’s VP Research, Support Services, will share insights from TSIA’s Support Services Benchmark, highlighting key metrics and practices support leaders should be focused on to determine the health of their organization. You will come away with actual performance data from your peers in the industry and be able to see how you compare. You’ll also get answers to the following questions:
VP Research, Support Services, TSIA
Publish Date: June 6, 2018
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.