We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

Measuring Success: The Evolving KPIs for Growing Revenue in an As-a-Service Business

"If you can measure it you can manage it.” These are words of wisdom often repeated in the business world. Yet , frequently there is confusion about what is important to measure and even what the common definition of a measurement should be.

In this interactive webinar, Jack Johnson, VP of Research for the Customer Growth and Renewal Practice, will hold a discussion about the evolving performance metrics that matter in an As-a-Service business and the implications operationally and financially.

Other topics discussed will include:

  • Common performance results, and what “good” looks like
  • On-Premise vs. Technology Subscription
  • Segment impacts on performance


Presented By:

Jack Johnson

VP, Customer Growth and Renewal Research, TSIA

Publish Date: June 1, 2022