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"If you can measure it you can manage it.” These are words of wisdom often repeated in the business world. Yet , frequently there is confusion about what is important to measure and even what the common definition of a measurement should be.
In this interactive webinar, Jack Johnson, VP of Research for the Customer Growth and Renewal Practice, will hold a discussion about the evolving performance metrics that matter in an As-a-Service business and the implications operationally and financially.
Other topics discussed will include:
VP, Customer Growth and Renewal Research, TSIA
Publish Date: June 1, 2022
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