On Demand Webinar

Measuring KPIs to Achieve Service Excellence

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Companies have long known that a competitive advantage is born from a customer’s experience and that to exceed customer expectations requires to deliver excellent customer service. But you cannot achieve service excellence without understanding the key performance indicators that impact how customers experience and those KPIs need to be measured and analyzed.

In this session, our panelists will discuss which KPIs they use and how do they measure them, and how do they leverage the resulting insights to deliver service excellence. The discussion will be followed by a question and answer session involving the audience.

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TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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