Companies have long known that a competitive advantage is born from a customer’s experience and that to exceed customer expectations requires to deliver excellent customer service. But you cannot achieve service excellence without understanding the key performance indicators that impact how customers experience and those KPIs need to be measured and analyzed.
In this session, our panelists will discuss which KPIs they use and how do they measure them, and how do they leverage the resulting insights to deliver service excellence. The discussion will be followed by a question and answer session involving the audience.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.