Warranty and maintenance contracts are often the sticky wicket of a reseller's service business.
They should be an easy source of ongoing income, but are often a flash point for customer frustration. Why? Customers typically can't access all their opportunity and contract data easily. As the company grows in size, harnessing data becomes even more complicated. Critical metrics may be housed in disparate data sources like financial KPI's in the accounting system, with other warranty and contractual details in CRM or sales force automation applications, vendor, manufacturer or distributor provided reports or manually updated spreadsheets.
Savvy companies are beginning to capitalize on the maintenance contract opportunity by employing intelligent contract, warranty and services management solutions & best practices. In this On-Demand webinar, find out how these unique tools gather critical service and asset data from all applicable applications, databases, spreadsheets and reports in a repeatable, predictable process and provide a consolidated view of that data to users. Turning this information into true business intelligence offers multiple advantages including:
Register for this On-Demand webinar today!
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.