Warranty and maintenance contracts are often the sticky wicket of a reseller's service business.
They should be an easy source of ongoing income, but are often a flash point for customer frustration. Why? Customers typically can't access all their opportunity and contract data easily. As the company grows in size, harnessing data becomes even more complicated. Critical metrics may be housed in disparate data sources like financial KPI's in the accounting system, with other warranty and contractual details in CRM or sales force automation applications, vendor, manufacturer or distributor provided reports or manually updated spreadsheets.
Savvy companies are beginning to capitalize on the maintenance contract opportunity by employing intelligent contract, warranty and services management solutions & best practices. In this On-Demand webinar, find out how these unique tools gather critical service and asset data from all applicable applications, databases, spreadsheets and reports in a repeatable, predictable process and provide a consolidated view of that data to users. Turning this information into true business intelligence offers multiple advantages including:
Register for this On-Demand webinar today!
VP Research, Technology and Social, TSIA
President and CEO, Managed Maintenance, Inc.
Publish Date: February 19, 2015
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