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On Demand Webinar

Master the Customer Experience with Process Mining

Did you know that according to TSIA’s Support Services Benchmark Survey, the median first contact resolution rate for customer service organizations is 28% and it takes on average 7.5 days to close a P1 incident? In this dynamic landscape where customer service is the cornerstone of success, understanding the intricate layers of the customer service lifecycle is paramount.

Join us as we explore the cutting-edge world of process mining, unraveling the critical role it can play in reshaping your organization's operations. Our experts will share practical strategies, tools, and methodologies that drive efficiency and enhance customer satisfaction.Through real-world case studies examples, we'll illustrate how process mining empowers customer service businesses to make data-driven decisions, identify bottlenecks, and implement strategic improvements.

Also covered in this webinar:

  • Industry standard benchmarks for customer service functions
  • How Process Mining can create a control tower for your entire customer service value chain
  • Comprehensive process discovery techniques that span the entire value chain (Land, Adopt, Expand, Renew)

Register today to learn the art of taking informed actions, leveraging data-driven insights to optimize your processes, and creating seamless customer experiences. We’re looking forward to seeing you there!

Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Pranay Jaiswal

Customer Transformation Advisor, Celonis

Publish Date: October 26, 2023