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Did you know that according to TSIA’s Support Services Benchmark Survey, the median first contact resolution rate for customer service organizations is 28% and it takes on average 7.5 days to close a P1 incident? In this dynamic landscape where customer service is the cornerstone of success, understanding the intricate layers of the customer service lifecycle is paramount.
Join us as we explore the cutting-edge world of process mining, unraveling the critical role it can play in reshaping your organization's operations. Our experts will share practical strategies, tools, and methodologies that drive efficiency and enhance customer satisfaction.Through real-world case studies examples, we'll illustrate how process mining empowers customer service businesses to make data-driven decisions, identify bottlenecks, and implement strategic improvements.
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Register today to learn the art of taking informed actions, leveraging data-driven insights to optimize your processes, and creating seamless customer experiences. We’re looking forward to seeing you there!
Distinguished Researcher, VP Technology Ecosystems, TSIA
Customer Transformation Advisor, Celonis
Publish Date: October 26, 2023
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